Frequently asked questions

Where do I place my order?

Fill out our order form and we will get back to you with a confirmation email. Check out our Online Store to purchase pre-made boxes that do not require customization.

Is my order automatically confirmed?

Your special order will only be confirmed once we receive approval of the proposal we will send you along with the 50% non refundable deposit fee. If you order from the online store, your order is automatically confirmed, as you have securely purchased online. We will follow up by email to schedule your delivery or pick up.

How and when can I pay?

For all customized orders you will receive your first payment request of 50% once you approve your proposal. You may pay via Venmo or Square. Remaining balance will be due before delivery. For our online store you will be send to a checkout page where you can securely confirm your purchase.

Can I cancel my order?

A non-refundable 50% deposit is due upon proposal approval, if you cancel less than 72 hours before your delivery the balance will still be due in full.

Can I order a something I do not see on your website ?

Yes absolutely, all requests will be considered. Please reach out to us with as many details as possible and we will get back to you with a customized proposal

Where do you deliver?

We deliver in the Bay Area with a delivery fee starting at $5, depending on distance. We also provide pick up out of our commercial kitchen in San Francisco. Check out the map as we have priced our delivery fee per counties Marina Sweet Catering Delivery Zones

Do you do events?

Due to the current situation of COVID-19 we are not offering our event services. However we can take care of all the treats for your celebrations, please contact us.

Where is your store?

We do not have a front store, we cook out of our commercial kitchen and deliver your baked goods from there.

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