Frequently asked questions
Where do I place my order?
Is my order automatically confirmed?
How and when can I pay?
For custom orders you have paid your 50% non refundable deposit fee. Your remaining balance will be due 7 days before pick up or delivery.
Can I cancel my order?
We understand life happens and cancellation can be unexpected. However, for all custom orders the 50% deposit fee is non refundable. If the cancellation happens 72 hours or less before the delivery/pick up your entire balance will be kept. You will not be responsible for the remaing 50% if you cancel more than 72 hours before pick up/delivery.
Can I order a something I do not see on your website ?
Yes absolutely, all requests will be considered. Please reach out to us with as many details as possible and we will get back to you with a customized proposal if we can accomodate your request
Where do you deliver?
At this time we only deliver in San Francisco for a small delivery fee
Do you do events?
Due to the current situation of COVID-19 we are not offering our event services. However we can take care of all the treats for your celebrations, please contact us.
Where is your store?
We do not have a front store, we bake out of our commercial kitchen in Bernal Heights and offer pick up from there at 1501 Cortland Ave, San Francisco
How does your Concept of Cookies & Milk Bar work ?
I'd love to explain this new conept !