Frequently asked questions

Where do I place my order?

If you are looking for something you are not finding on our website we're calling this order a custom order, doesn't mean more expensive simply mean off our current menu ! So please do not hesitate to fill out our order form and we will get back to you with a confirmation email. Check out our Online Store for our Monthly subscription box and our Holiday/Monthly Specials. You can also place an online order for our freshly baked per order Cookies on friday to Sunday 6pm-10pm for pick up

Is my order automatically confirmed?

To confirm your order you will need to approve your proposal and pay the 50% non refundable deposit fee. If you order from the online store, your order is automatically confirmed, you should have received a confirmation order.

How and when can I pay?

For custom orders you have paid your 50% non refundable deposit fee. Your remaining balance will be due 7 days before pick up or delivery. Payment will be collected through Square.

Can I cancel my order?

We understand life happens and cancellation can be unexpected. However, for all custom orders the 50% deposit fee is non refundable. If the cancellation happens 72 hours or less before the delivery/pick up your entire balance will be kept. You will not be responsible for the remaing 50% if you cancel more than 72 hours before pick up/delivery. For purchase in our Sweet Store, we will accept full refund cancellation if cancellation is made 3 days before the delivery

Can I order a something I do not see on your website ?

Yes absolutely, all requests will be considered. Please reach out to us with as many details as possible and we will get back to you with a customized proposal if we can accomodate your request

Where do you deliver?

At this time we only deliver in San Francisco for a small delivery fee

Do you do events?

Due to the current situation of COVID-19 we are not offering our event services. However we can take care of all the treats for your celebrations, please contact us.

Where is your store?

We do not have a front store, we bake out of our commercial kitchen in Bernal Heights and offer pick up from there at 1501 Cortland Ave, San Francisco

How does your Concept of Cookies & Milk Bar work ?

I'd love to explain this new conept ! We are only open Friday to Sunday 6pm to 10pm. We Only bake the cookies when we receive the order from fresh dough made every week. Pick up/ get it delivered from the delivery platform (doordash, postmates and grubhub) and enjoy your delicous, soft, thick and warm cookie. We'll make your milk mix also per order with the milk of your choice and your favorite You can also order from our website (make sure to choose the date and time you'd be picking up if you're pre ordering) available for pick up only at this time

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